Returns & Exchanges
At TretinoinBuy, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy on all unopened and unused products. If your order arrives damaged or incorrect, our dedicated support team is ready to assist you with a swift replacement or refund.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and a brief explanation for the return.
Secure Packaging
Ensure the product is in its original, unopened packaging and place it securely in a shipping box to prevent damage during transit.
Ship the Item
Affix the provided return label or ship the package to our warehouse address using a trackable courier service.
Receive Your Refund
Once our quality control team inspects the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing